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DJ-Pilot Music

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Refund and Returns Policy

Effective Date: October 17, 2025

Thank you for supporting DJ-PILOT and purchasing music or subscriptions from our website (https://djp.76ds.host). Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Goods – No Refunds or Returns

All music, digital downloads, and subscription products sold on DJ-PILOT are digital goods. Due to the nature of digital content, all sales are final. Once a purchase is completed and the digital content is accessible or delivered, no refunds, returns, or exchanges will be granted.

This means:

  • No refunds will be provided for accidental purchases, change of mind, or dissatisfaction with the product.
  • No returns or exchanges are permitted for any digital products.
  • Subscriptions and purchases are non-refundable and non-transferable.

2. Subscriptions

If you have purchased a subscription:

  • Your subscription grants you access to exclusive DJ-PILOT music and/or features as described on the site.
  • Subscription payments are non-refundable once processed.
  • You may cancel your subscription at any time to prevent future charges, but past payments are not refundable.
  • Upon cancellation, access will remain until the end of the current billing cycle.

3. Order Issues & Support

If you experience issues accessing your purchase or your subscription features, please:

  • Contact us at help@djpilot.net with your order details and a description of the issue.
  • We will work promptly to resolve any technical problems related to your account or access.

4. Incorrect or Duplicate Charges

If you believe you have been incorrectly or doubly charged:

  • Please contact us immediately at help@djpilot.net with your order number and transaction details.
  • We will investigate and, if an error is confirmed, correct the charge as per WooCommerce/WordPress e-commerce standards.

5. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting our support to resolve the issue may result in suspension of your account and loss of access to purchased content. Please reach out to us first so we can assist you.

6. Compliance

This policy applies to all purchases made via our website, including those processed through WooCommerce. By completing a transaction, you agree to this Refund and Returns Policy.

7. Changes to this Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will become effective immediately upon posting to the website. Please review this policy periodically for updates.

8. Contact Us

For any questions or support regarding your order, please contact:

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